Find your
eSIM order.
Your travel data, a little closer.
Use your order number and checkout email.
Ordered while signed in? Open My eSIMs ↗
A very particular filing system.
We know a couple of very small experts.
A hand with the little things
Still looking?
Pull up a chair.
Can’t find your confirmation email?
Search your inbox for The SIM Shop, then check spam or junk. Use the email address you entered at checkout.
If it’s still missing, our support team can help you find the next step.
Get help with my order ↗Found your order, waiting on setup?
Your order confirmation and eSIM setup details can arrive separately. We email your setup details when your eSIM is ready.
You don’t need to place another order. Check the status above or ask us for a hand.
Ask about my setup ↗Ready to install your eSIM?
Keep your setup details handy before your trip. After landing, join airport Wi-Fi and finish signing in. If it won’t connect, use hotel Wi-Fi or another steady, trusted connection, then follow your setup email.
Read the setup guide ↗A real person can help, too. Talk to the Travel Desk ↗