Privacy policy.

Payments

Payments are processed through third-party payment providers. The SIM Shop does not intend to store full card numbers on this website. Any card or payment surcharge, if used, will be shown before payment and kept within the amount we are allowed to pass on.

eSIM suppliers and services

We may share the details needed to supply or support your eSIM with trusted service providers, including eSIM suppliers, payment processors, hosting providers, email services, analytics tools and fraud-prevention services. Some providers may process information outside Australia.

Google Ads and Customer Match

We may use contact details, such as your email address, that you provide directly to The SIM Shop when you buy, create an account or subscribe to updates, with Google Ads Customer Match. This helps us show relevant SIM Shop ads on supported Google services and improve our advertising. We only use these details where permitted by applicable privacy law and Google policies, and obtain consent where required.

For Customer Match, contact details are converted into hashed codes before being matched with Google accounts. Hashing helps protect the details but does not make them anonymous. Google may process this information outside Australia under its privacy policy and Customer Match data-use rules.

You can ask us not to use your contact details for Customer Match by emailing hello@thesimshop.com.au. You can also manage personalised Google ads through My Ad Centre. These choices do not affect your order, eSIM delivery or support. Email marketing subscriptions and Google Customer Reviews survey choices are handled separately.

Google Customer Reviews

We use Google Customer Reviews to collect independent feedback about purchases. On your verified order confirmation page, we share your order number, checkout email address, billing country and estimated delivery or service-use date with Google. When reliable trip dates are saved with your order, the estimated date can reflect the expected end of your trip. Otherwise, we use the expected digital-delivery date.

This information is shared when Google’s review invitation loads, before you choose whether to receive a survey. Google only sends the review survey if you opt in through its invitation. Your choice is separate from subscribing to SIM Shop marketing emails and does not affect your order or support.

Google and other third-party providers may place or read cookies, or use similar technologies, in connection with the review invitation and Google Store Widget. Google also collects aggregated widget interaction information, such as views and clicks. Google processes information under its privacy policy, including outside Australia. You can manage cookies in your browser and manage Google’s advertising cookie preferences through Google Ads Settings.

Cookies and analytics

Cookies help the store remember cart activity, keep the checkout working, measure site performance and understand which pages are useful. You can manage cookies in your browser settings, although some checkout features may not work correctly without them.

Partner referral tracking. When you open an approved partner link, first-party cookies can remember that partner for up to 90 days so an eligible order can be attributed correctly. We record pseudonymous browser-session, network and device hashes, the campaign label, destination path and referring domain. We do not keep full destination or referring URL query strings in new click records.

Raw partner click records are aggregated and deleted after 180 days under the current programme setting. Daily totals by campaign, destination and source domain may be retained for programme reporting. If you buy, the partner attribution stored with the order is retained as part of the order and commission record so we can administer reviews, payouts, refunds and disputes.