This page explains how we handle personal information when you browse, contact us, create an account or buy a travel eSIM.
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We collect the practical information needed to process eSIM orders, send setup details, support travellers and keep the store safe.
Checkout, payment, account and setup handling.
Order, destination, device and troubleshooting details you choose to send.
Fraud prevention, access protection and store reliability.
Useful eSIM updates only where you opt in or the law allows it.
Payments are processed through third-party payment providers. The SIM Shop does not intend to store full card numbers on this website. Any card or payment surcharge, if used, will be shown before payment and kept within the amount we are allowed to pass on.
We may share the details needed to supply or support your eSIM with trusted service providers, including eSIM suppliers, payment processors, hosting providers, email services, analytics tools and fraud-prevention services. Some providers may process information outside Australia.
Cookies help the store remember cart activity, keep the checkout working, measure site performance and understand which pages are useful. You can manage cookies in your browser settings, although some checkout features may not work correctly without them.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep information for as long as needed for orders, support, accounting, security and legal requirements.
You can email hello@thesimshop.com.au or contact us to ask about personal information we hold about you, request a correction, or raise a privacy concern. Include enough detail for us to identify the order or enquiry without sending passwords, card numbers or unnecessary identity documents.
For privacy access, correction or complaints, email hello@thesimshop.com.au or use the contact page above.
The SIM Shop is operated by The SIM Shop Pty Ltd. Australian Company Number 699 035 704.
