Need help with an eSIM?
Send us the details that matter and we'll work from there. Please do not share passport details, card numbers or passwords.
Before buying
Ask about compatibility, destination coverage, data amounts or activation timing before you choose a plan.
After ordering
Include your order number and the email address used at checkout so support can find the order quickly.
Email support
You can reach The SIM Shop at hello@thesimshop.com.au for plan, order or setup questions. Include your order number if you have one.
Send a message
Avoid sharing passport details, card numbers or passwords through this form.
Company details
The SIM Shop is operated by The SIM Shop Pty Ltd. Australian Company Number 699 035 704.