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Browse destinationsWhat an EID is
An EID is the 32-digit identifier for the eSIM hardware in a phone. It identifies the eUICC built into the device and stays with that hardware rather than changing when you install a different plan. The IMEI identifies the phone, the EID identifies its eSIM hardware, and the ICCID identifies an installed SIM or eSIM profile.
What this detail tells you, and what it does not
Only look up the EID if The SIM Shop asks you for it. An EID can help with a specific support question, but it does not confirm phone compatibility, coverage, price or when to install.
A useful boundary
Treat this as one piece of the travel setup, not the whole answer. The exact phone, plan coverage and order instructions still matter, and private activation details should stay private even when the terminology feels familiar.
Find the detail without oversharing it
Choose your phone
iPhone
Start at Settings > General > About. Apple lists device identifiers there; use only the exact item support asks for and keep the full value private.
Samsung Galaxy
Open Settings > About phone. If the detail is not visible, use Samsung’s device-information route or ask support which identifier is needed before copying anything.
Google Pixel
Open Settings > About phone and look for the device or SIM information requested. Labels can vary by Android version, so do not substitute a different number just because it is easier to find.
Other Android
Open Settings > About phone or search Settings for the exact identifier. Keep it private. Only share it if support asks, never in a public comment or social message.
Keep this detail private and specific
- An EID is not the same thing as an IMEI or ICCID.
- Support only needs an EID when that specific question cannot be answered from the order or another relevant detail.
What to share without oversharing private details
For help with your phone, plan or order, contact us with the order number and the exact term shown. If support asks for a screenshot, crop it to the relevant setting or error and hide QR, activation and full device details. Do not post those details in a public comment or social message.
Sources and checks
Information checked: 19 July 2026.
These links support the phone menus and safe setup checks used in this guide. Phone labels can vary by model and software version, so follow the screen on your own device and the instructions in your order email.
