Your order & help
The exact plan
Networks & suppliers
A few people behind
that little signal.
Your shop, the plan supplier and the mobile network do different jobs.
The SIM Shop
You choose and buy your plan here. The SIM Shop provides your order details, setup guidance and customer support.
Get help with your plan →The plan supplier
We source plans through suppliers, including TGT. The supplier and route can differ between offers, even within the same destination.
The mobile network
The selected plan’s network details identify the supported operator. For Japan this may include DOCOMO or au (KDDI), depending on the offer. Check your selected plan rather than relying on a destination-wide logo.
See Japan plan details →Check the plan you’re buying.
Network access does not mean that a network’s retail stores provide support for your travel eSIM. For help with an order from The SIM Shop, start with us.
