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Start with your exact model, not a US buying guide
Open Settings > General > About and note the model number and country of purchase. Use our compatibility checker alongside Apple’s current eSIM guidance, especially for an imported handset.
Apple documents regional exceptions, including particular models sold in China, Hong Kong and Macao. Avoid the old blanket assumption that every model sold in one of those markets has the same SIM arrangement. Check the model number against Apple’s current regional information before ordering.
The tray and the active lines are separate questions
Don’t apply “new iPhones have no SIM tray” advice from another market to every Australian phone. Use the exact model’s specifications to see whether it takes nano-SIM, eSIM or both, then check which combination of lines can be active together.
Apple’s dual-SIM guidance supports a physical SIM plus eSIM on eligible models, with two active eSIMs supported on iPhone 13 and later eligible models. Stored profiles are a different count, so having several in Settings doesn’t mean they can all connect at once.
Check the lock and the selected offer
In About, look for Service Provider Lock/Carrier Lock > No SIM restrictions. If a lock remains, contact the original carrier; an Add eSIM menu doesn’t remove it.
A compatible unlocked iPhone still needs to meet the selected plan’s requirements. Our longer local KDDI Japan offers, for example, need compatible LTE Band 18 or 26 support and keep their own local-line settings. The phone check and the plan check answer different questions.
Save the setup email before flying, then install after landing on working, steady Wi-Fi using our installation guide. If you’re unsure about an imported model, send the Travel Desk its model number and purchase region as text before paying, without full device identifiers.
