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Browse destinationsCheck Apple’s Service Provider Lock line first
Open Settings > General > About and check Service Provider Lock before purchase or travel. A phone can have an eSIM menu and still be locked, region-limited or unsuitable for the particular plan. Confirm the model and lock status before an order makes the question urgent.
Check the phone before you pay
Choose your phone
iPhone
Open Settings > General > About. Beside Service Provider Lock, look for No SIM Restrictions. Then confirm your exact model and region support eSIM with Apple or the original carrier.
Samsung Galaxy
Open Settings > Connections > SIM card manager and look for Add mobile plan or Add eSIM. That is a useful clue, not the whole answer: confirm the exact model, region and carrier status before buying.
Google Pixel
Open Settings > Network & internet > SIMs > Add SIM. A Set up an eSIM route is a useful on-phone check, but carrier restrictions and regional variants can still matter.
Other Android
Search Settings for eSIM, SIM manager or mobile network, then note the exact model number under About phone. Ask the original carrier whether that model is unlocked and supports third-party eSIMs.
The detail that settles the next decision
If the step above does not work as expected, stop here. Keep a cropped screenshot of the setting or error, then contact us before changing other settings. Do not include QR or activation details unless we ask.
Do not mistake a menu for a guarantee
- Do not assume SIM Shop can unlock an iPhone.
- Do not confuse No SIM Restrictions with a guarantee of plan coverage.
When the model needs a human check
For help with your phone, plan or order, email hello@thesimshop.com.au. If the model, region or unlock status is unclear, send support the exact phone model number, country or region of purchase and original carrier. Do not send a QR code or activation details.
Sources and checks
Information checked: 19 July 2026.
These links support the phone menus and safe setup checks used in this guide. Phone labels can vary by model and software version, so follow the screen on your own device and the instructions in your order email.
