A straightforward travel eSIM setup, with help if you want it

Start with the exact phone model and country of purchase in our compatibility checker, and confirm that the original carrier has unlocked it. If you’d like someone to help, do that check together before paying, using the phone that will travel.

Then enter the countries, dates and usual activities into Plan my trip. Include video calls or sharing with another device if you expect to use them; a plan chosen only for messages may be a poor fit for those extra jobs.

A data-only eSIM handles internet apps, rather than ordinary local calls or the Australian number. If bank codes or calls home matter, confirm the home carrier’s overseas arrangements before departure so there’s no surprise hidden in keeping that line active.

Keep the setup email, order number, hotel address and transfer details available before flying. If someone helped with the purchase, make sure the traveller can open the email on their own phone rather than leaving it only in the helper’s inbox.

After landing, use airport Wi-Fi only once sign-in is complete and a normal webpage loads. If it doesn’t, wait for hotel Wi-Fi or another steady trusted connection rather than rushing through an unreliable download.

Use our phone installation guide, select the travel line for mobile data and follow its issued roaming/APN settings. Keep home-line data roaming and automatic switching off unless you deliberately use the carrier’s roaming service, then test a simple webpage with Wi-Fi off.

If it doesn’t work, leave the profile installed and send the Travel Desk the order number, model, current country and error as text. Keep any cropped, redacted screenshot ready until support asks for it; you don’t need to keep changing settings while waiting.