Travel eSIM has no service after landing? Start here

Open the saved setup email and note the exact installation error. If the phone never downloaded a profile, changing an APN won’t fix that stage. Confirm that Wi-Fi can load a normal webpage, then use our device installation guide or contact support before trying the code on another phone.

Don’t delete another line to make room unless the phone’s own instructions and support establish that this is needed. Stored profiles and simultaneously active lines are different limits.

1. Turn Aeroplane Mode off, enable the travel line and select it for mobile data.
2. Leave automatic data switching off, with home-line data roaming off unless you deliberately use home-carrier roaming.
3. Compare the travel line’s roaming and APN settings with the issued email. Use that order’s settings, including Data Roaming OFF where a local plan requires it.
4. Confirm that you’re in a listed country and within the order’s active period. Allow the phone time to register, then try a brief Aeroplane Mode toggle if the settings match.
5. Turn Wi-Fi off and load a simple webpage. A loaded page confirms mobile data is working; signal bars alone don’t. Reconnect to Wi-Fi if it fails.

Send the Travel Desk the order number, exact phone model, country and city, profile status and error as text, including which checks changed the result. Keep any cropped, redacted image ready until support asks for it.

Don’t buy another plan just because this one shows no service. A duplicate won’t fix the wrong data line, unsupported location or an installation error, and we can check the order before you spend again.