Ubigi refunds: the unused-plan rule and QR-code conflict

Ubigi’s conditions and refund help article don’t use the same test. The conditions say a preloaded profile bought on the website must not have had its QR scanned; the help article describes an unused-data test. That conflict is a reason to ask about the exact order, not to declare that scanning removes every refund right.

An unused holiday plan, an incompatible device and a service failure need different assessments. Applicable consumer guarantees are separate from a retailer’s voluntary refund process. If you believe the service wasn’t supplied as promised, describe what failed and what remedy you’re requesting; don’t assume either automatic approval or automatic rejection from installation alone.

We compete with Ubigi, but an unresolved wording conflict isn’t evidence that every customer will be refused. Keep the written answer and case reference.

The conditions’ preloaded-profile wording is stricter than the help article, which says a refund is only possible if none of the purchased data has been used. The help article also allows that a carrier-lock or incompatibility case may be eligible, while the conditions contain a carrier-lock exclusion.

If you haven’t installed or used the plan and no longer need it, leave it untouched while asking for the applicable route. If it is already installed, don’t delete it to try to make the order “unused”. Tell support exactly what happened.

1. Use Ubigi’s official support form and attach the payment receipt or confirmation.
2. State the purchase date, exact plan, whether the QR was scanned, whether the profile is installed and whether any data was used.
3. If the issue is technical, give the destination, phone model, first error time and troubleshooting already completed.
4. Ask which published rule applies to your order and whether the remedy is money back, another plan or a technical fix.

Submit the receipt and request within fourteen business days of buying, or of a qualifying technical issue. Ubigi’s help article describes returning an eligible refund to the original payment method within ten business days. Those are the request and processing periods; neither means every case is approved.

“Order [reference], bought [date], plan [name]. I [have/haven’t] scanned the QR and [have/haven’t] used data. My issue is [specific problem]. Your conditions refer to QR scanning and the help article refers to unused data. Please confirm the rule and remedy for this order. Receipt attached.”

• conditions
• refund help article