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Unlocked and eSIM-compatible are different checks
An unlocked phone can accept a compatible service from another provider. It doesn’t automatically have eSIM hardware, support every regional variant or accept every dual-SIM combination. Check the lock, model and selected plan separately.
For an iPhone
Open Settings → General → About and find Service Provider Lock or Carrier Lock. Look for “No SIM Restrictions”. If it says something else, ask the original carrier whether that exact handset can be unlocked and whether the unlock is complete. The SIM Shop can’t unlock it for you.
For Android
Note the exact model number under About phone, the country of purchase and original carrier. Ask that carrier: “Is this handset network-unlocked and able to use another provider’s eSIM?” Android doesn’t have one universal lock-status screen across every brand.
An Add eSIM option is a useful hardware clue, but isn’t proof of unlock status. If the option is absent, confirm the exact regional model with the manufacturer before buying. An unlock won’t add missing eSIM hardware.
Two examples
An unlocked phone without eSIM support can use a compatible physical SIM, but can’t install a travel eSIM. An eSIM-capable phone locked to its home carrier may still reject another provider’s profile. Neither problem is solved by a bigger allowance or a different destination label.
Once the checks pass
Choose the destination and validity for the whole trip. Save the setup email after purchase, then install after landing on steady Wi-Fi. Don’t scan a code early as a compatibility test.
If a model remains unclear, send the Travel Desk its model number, purchase country and original carrier. No passport, QR code or activation details are needed for that enquiry.
