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Heading from Hong Kong into China? Label the travel line with both stops before leaving home. That helps when your phone has several old holiday profiles and you’re trying to find the one you actually bought…
Choose a plan that covers the route
This plan covers China and Hong Kong, but not Macao. Its listed options give you fast data each day, although the current listing does not confirm the exact reset time. If you prefer one set data allowance for the trip, the China, Hong Kong and Macao range also covers both stops.
Use the rules for the plan you bought
For a daily plan, check how much fast data you get each day, when it renews and how many days you bought. An unlimited plan has its own data and speed conditions. Keep the setup email for the actual plan you chose so you follow the right rules.
For example, the current 3GB/day option for one day is A$16.95. That period needs to cover the days when you intend to use this particular option.
After landing, connect in this order
- Join airport Wi-Fi, finish its sign-in and open a normal webpage. If it won’t load, use hotel Wi-Fi or another steady, trusted connection before starting.
- Open the setup email for this order on the intended phone. Use its QR, supported quick-install or manual option. Manual fields must come from that email; don’t substitute another plan’s details.
- Enable the installed travel line and select it for mobile data. Turn automatic data switching off, so the Australian SIM doesn’t take over that job.
- Keep Australian-line Data Roaming off. Set travel-line roaming exactly as the email directs, and enter a manual APN only if that order supplies one. APN is the phone’s internet connection setting; copy the value from this email.
- Turn flight mode on for 30 seconds, turn it off and wait two minutes. Switch Wi-Fi off and load a normal webpage. If it opens, mobile data worked for that test. Restore Wi-Fi if you still need setup help.
Find the intended profile in the menus
The installation guide gives the iPhone, Galaxy and Pixel paths if the menus differ. Follow it with this order’s email and the line label you prepared, so an old travel profile doesn’t receive the new plan’s settings.
If the page won't load
Keep the eSIM installed and restore Wi-Fi. Confirm the selected data line and the order’s roaming/APN settings before changing anything else. Don’t delete the profile, repeatedly scan the QR code or copy another plan’s APN.
Use the guided no-data check. If you still need us, include the order number, exact phone model, current country/location, error text and Wi-Fi-off webpage result. Say whether data worked earlier. Keep QR codes and activation details out of public messages.
