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Pick the number for the job
| What you’re trying to do | Useful detail | What it does not prove |
|---|---|---|
| Identify the handset or investigate a carrier lock | Exact model and, when requested, IMEI | That a particular travel plan will work |
| Identify the phone’s embedded eSIM hardware | EID, when the provider asks for it | That the phone is unlocked or its regional model is supported |
| Identify one installed travel eSIM | The ICCID for that profile | Its remaining data or whether it is connected |
| Ask about a SIM Shop purchase | Order number and the problem first; then the requested identifier | That every long number on the screen belongs to that order |
An ICCID is not a phone number for ordinary calls. An EID is not a QR code. If the issue is “my Japan eSIM has no data”, start with that sentence and your order number, rather than a photograph containing every identifier on the phone.
Find it on an iPhone
Open Settings → General → About. Scroll to the EID, IMEI and SIM details. With more than one SIM installed, look at the labels beside the relevant SIM information before copying its ICCID. Touch and hold a number to copy it where that option is available.
If you cannot use the phone, Apple lists other ways to find identifying details, including original packaging and an Apple Account. Those alternatives are useful for identifying the device; they do not establish that an installed travel profile is still usable. Apple’s identifier guide.
Find it on Samsung Galaxy or Google Pixel
On Samsung Galaxy, start with Settings → About phone for the model and IMEI. Other SIM identifiers can be under SIM/status information, depending on the model and software. Settings → Connections → SIM manager helps identify which profile you are looking at; it is not a universal location for every identifier.
On Pixel, start with Settings → About phone for identifying information. Use Settings → Network & internet → SIMs to identify the relevant line. If a number is not shown, use the manufacturer’s instructions for your exact model or ask the provider where it appears for that profile. Do not change the mobile-data line just to make an identifier appear.
For an uncertain Samsung model, use our Samsung compatibility guide. For Pixel dual-SIM limits, use Google’s current guidance.
Match the profile before sending its ICCID
Suppose your phone contains an Australian SIM, an old holiday eSIM and a new travel eSIM. The first ICCID you find may belong to the wrong one. Match the profile’s label with your setup email or private order details, then copy the requested number from that line.
A useful support message is: “Order [your order number], iPhone [exact model], currently in Japan. The profile labelled Japan data is installed, but mobile data won’t load. Which identifier would you like me to send?” Send the requested detail through the provider’s private support channel. Keep passwords, bank codes and activation QR codes out of public screenshots.
A number is a clue, not a compatibility result
An EID suggests the device has embedded eSIM hardware, but the exact regional model, carrier lock and supported service still matter. Two active profiles can also have different limits from two saved profiles. Use our phone compatibility checker before buying, and the dual-SIM setup guide for line selection.
If the profile is already installed, leave it in place while support checks it. Deleting it is not a way to discover its ICCID and may make recovery harder.
Sources and check date
Identifier and device guidance checked on 30 October 2026: Apple, Samsung Australia and Google Pixel. Menu wording can vary by model and software; no real device identifier is used in the example.
